How to Contact Facebook Customer Service | ask Facebook A Question
By
Arif Rahman
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Tuesday, January 7, 2020
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Contact Facebook Office
If you call either of the Palo Alto-area telephone number you'll conveniently discover for the social media huge platform using on-line search (those are 650-543-4800 and also 650-308-7300, for the document), you'll obtain a recording. It will chat you with a collection of menus, each alternative of which will ultimately guide you to send an e-mail to a suitable account. These consist of press@FB.com for media queries and also records@FB.com for police problems.
Yet if you hit 1 for client service? The recording will certainly route you to click the word "Help" stating that it's "found at the bottom of any Facebook page." Below's the thing: it isn't. In fact, if you're on your primary Facebook feed, there is no "bottom" of the web page.
Below are a couple of points you can do instead.
How To Contact Facebook Customer Service
Exactly how to contact Facebook customer support
If you intend to contact Facebook, you'll first require to log into your account. After that seek out on top right edge of the screen. There, you'll see a little question mark inside a dark circle. Click it, after that from the dropdown menu, select "Report a Problem."
Another menu will appear that functions 3 clickable alternatives. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or an issue with your account like, state, problem submitting images, you'll understand where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload issue, e.g.). But for more basic customer support questions, Facebook is rather inscrutable.
Your best bet might be to do an end run around the individuals from Facebook itself, as well as rather most likely to the Help Community and asking various other platform customers like on your own.
Exactly how to ask the Facebook Help Community an inquiry
From any type of Facebook page, once again click that question mark at the top right of the page. On top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center page, scroll down as far as you can. On the left near the bottom of the web page, click "Visit Help Community".
You will certainly be required to a web page where great deals of inquiries have currently been answered, however where you can likewise publish your own inquiry. On top right of the Help Community page is a grey box with words "Ask a Question".
Hit that link. On the next page, choose the ideal Topic and Sub-Topic, after that type your concern. Currently it's time for some waiting. Despite where you published your question, you can most likely to your "support Inbox" from the menu that falls from that very same enigma to see if anyone, be it a handy Community member or actual staffer, has decided to give you a hand.
Exactly how to contact Facebook using various other social media sites systems
One more way to try to get in touch with Facebook is to connect to them through or mention them on one more social media platform. You can send out a straight message to FB via Twitter or utilize their @Facebook Twitter account in a Tweet you publish. If it obtains sufficient traction, they will likely see it.
That's about How To Contact Facebook Customer Service. So as well can you come close to via Instagram, consisting of Facebook in a post, yet unless you obtain a great deal of love on that snap, possibilities are you're much better back on the Facebook Help Center.