Contact Facebook Help | ask Facebook A Question
By
Arif Rahman
—
Tuesday, March 9, 2021
—
Contact Facebook Office
If you call either of the Palo Alto-area contact number you'll quickly find for the social networks mega system using on the internet search (those are 650-543-4800 and 650-308-7300, for the document), you'll get a recording. It will certainly chat you through a series of food selections, each alternative of which will inevitably guide you to send an email to an ideal account. These consist of press@FB.com for media questions as well as records@FB.com for police issues.
But if you hit 1 for customer care? The recording will certainly guide you to click the word "Help" stating that it's "found at the bottom of any Facebook page." Right here's the important things: it isn't. In fact, if you're on your primary Facebook feed, there is no "base" of the web page.
Below are a few things you can do instead.
Contact Facebook Help
Exactly how to contact Facebook customer support
If you wish to contact Facebook, you'll first need to log into your account. Then search for at the top right corner of the screen. There, you'll see a little question mark inside a dark circle. Click it, then from the dropdown menu, select "Report a Problem."
One more menu will certainly pop up that features 3 clickable alternatives. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a trouble with your account like, say, difficulty posting images, you'll know where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload concern, e.g.). However, for more basic customer support questions, Facebook is instead ambiguous.
Your best option might be to do an end run around the folks from Facebook itself, and rather go to the Help Community and asking various other system customers like yourself.
Just how to ask the Facebook Help Community a question
From any type of Facebook web page, once again click that enigma at the top right of the page. On top of the dropdown menu you'll see words "Help Center" Click there.
On the Help Center page, scroll down as far as you can. On the left near all-time low of the page, click "Visit Help Community".
You will certainly be taken to a web page where lots of questions have actually already been responded to, however where you can likewise publish your very own question. At the top right of the Help Community page is a grey box with the words "Ask a Question".
Struck that web link. On the following web page, select the right Topic and also Sub-Topic, then type your inquiry. Now it's time for some waiting. Despite where you posted your question, you can go to your "support Inbox" from the menu that falls from that very same question mark to see if any person, be it a practical Community participant or real staffer, has actually chosen to offer you a hand.
Exactly how to contact Facebook using other social media systems
An additional way to try to get in touch with Facebook is to connect to them with or mention them on one more social media sites platform. You can send out a direct message to FB using Twitter or utilize their @Facebook Twitter account in a Tweet you publish. If it obtains sufficient traction, they will likely see it.
That's about Contact Facebook Help. So as well can you come close to via Instagram, consisting of Facebook in a blog post, but unless you obtain a lot of love on that snap, opportunities are you're much better back on the Facebook Help Center.